Cambridge MR can support every stage of your Total Quality Management Programme from depot to dustbin.
Organisations depend upon their customers so it is vital they explore and understand current and future customer needs, meet their requirements and strive to exceed customer expectations. We have unrivalled expertise in supporting the goals of an organisation through structured and well executed programmes of consumer research and feedback at every stage of the cycle in the drive to deliver optimum customer satisfaction and employee engagement. These include:
Using robust techniques and methodologies, the emphasis is on clear, concise, reporting in plain English for an audience of employees unfamiliar with the subtleties of market research. Findings are detailed at a level that is understandable and actionable.